Here at TBKS we're hugely proud of our customer service and attention to detail. But don't take our word for it - hear what some of our customers have to say!
12 years after the main order I was able to purchase matching ironmongery for additional windows. Very useful. Thanks for the usual helpful service.
Good size and smart looking
I bought a pair of these to fit to my oak pocket doors and I am extremely pleased with them. They look the part and we’ll worth the price tag
There was a small logistic issue and Helen was really helpful and responded in a short timeframe to give a solution.
Great customer service and delivery. Robust and weighty item. Beautiful brass, currently polished, but should fade (as we like it) in time if not polished. Happy customer!
Excellent service, thank you.
It looks lovely adorning the cabinet doors. A bit of small and discrete quality.
quick delivery, good choice and well finished product
Perfect complement to the sash locks also purchased.
Great product, with discreet locking mechanism.
Thank you for your efficient and quick full refund for my returned letter plate and thank you also for your earlier help with my order. It is so good to come across such friendly and efficient customer service from a supplier, I will have no hesitation in recommending your firm to others.
Your prompt and efficient service Was much appreciated. The handles are excellent quality; installed, and perfectly fit requirement.
Order of Anvil monkey-tailed levers in beeswax finish ANV116B/WRT received in good time and in perfect condition. Great quality product; easily installed. Thank you very much for your service.
Top marks!
Bought 5 Cardea Cavendish fasteners. One was significantly distorted - which TBKS kindly replaced. The screws supplier with each sash fastener were not the same. Two of the fasteners came with correct screws - gauge 5 and 3/4” long. The other three were gauge 6 and 1” - incorrect for the countersunk holes. Disappointing, but with better quality control Cardea have a good product.
Thank you for supplying our window furniture. We are grateful of your advice are very pleased with the products.
Order processed promptly. No problems at all.
Bought it to act as a tea towel holder and it is just fine. Very solid! A bit pricey but very good quality.
Delivered on time and good price
Quality item which you expect from Samuel Heath. Item arrive very promptly.
Most have a feel of ready to fall apart, however these do not
