Returns Policy

We appreciate that ironmongery, can involve style and design decisions as well as many practical considerations. We want you to feel you can make a purchase with confidence knowing that we will happily accept a return and give you a full refund if it’s not right for you.

When you receive your goods, please check them carefully and notify us within 14 days of receipt should they prove unsuitable in anyway. We will provide you with a Returns Number and a Returns Form to include with your parcel.

  • Goods must be returned to us within 30 days from receipt
  • Items received beyond this time may be subject to a 25% restocking charge or may not be refunded at all


Please ensure all fixings are enclosed with the products you are returning.

You may want to keep the boxes and packaging that we send them in so you can re-use it if you need to return anything. If you haven’t kept it don’t worry, please pack your parcel carefully to ensure that none of the component parts get damaged in transit.

You are responsible for returning the goods to us safely and securely at your own expense. We recommend that you use a tracked service that provides adequate insurance as the items are your responsibility until we have received them. Royal Mail offer a 1st and 2nd Class Signed for Service which is usually adequate for these purposes.

Providing the goods are received undamaged, complete and in a condition to resell, we will provide you with a full refund within 14 days of receiving your return.

Items that cannot be returned

Bespoke products, made to order, fabricated to specification products and end of line clearance items cannot be returned unless proved to be faulty. We are unable to accept cancellations for these orders, unless within 72 hours of the order being placed.

Faulty or Missing Items

We hope that you receive your order in perfect condition. Please let us know within 3 working days if you have any items that are missing, damaged or faulty. We will need your name and order number and if items are damaged or faulty please provide us with full details, including photos if possible, to ensure we resolve the situation quickly.

Our return address is:

TBKS Architectural Ironmongery Ltd
2 Ashmans Yard
Locksbrook Road

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