Here at TBKS we're hugely proud of our customer service and attention to detail. But don't take our word for it - hear what some of our customers have to say!
I ordered with next day delivery which didn't happen. They responded very quickly, explained the circumstances and put it right then only way possible by refunding the delivery. For me that's as good as customer service can get.
Very good service. Kept up to date as the order was processed and delivery was as advised. Would use TBKS again.
Efficient service with good communication
Very easy online service, also very quick.
The replacement basket has arrived and the courier has taken away the faulty one. Many thanks for such fantastic after care service. Much appreciated.
Extremely helpful. Informative and friendly. Brett sorted and found the knobs I wanted immediately.
Fantastic range of products. Great friendly and knowledgeable staff.
Really happy that we made the journey from Bristol. Excellent and fabulous range of products.
Easy to navigate online ordering, but needed to go through whole process before finding the 'click and collect' option.
A great selection and lovely that some items are made in England. Excellent service and advice.
Simple, strong - just what I wanted.
Thank you to Mark for his help in ordering and matching up replacement door handles and carrying out a temporary repair to the broken one so that we could continue to us the chapel kitchen while waiting for the new set which arrived on time as promised. Top marks for his willing help he saved the day.
Very good advice and patience explaining everything very well!
I have been introduced to the click and collect - this is a very good service especially as my local store is near by.
It took a very long time to find the brass window fittings for my renovation, Mark was really helpful, and found the locks I wanted and provided a friendly professional service. I picked them up 20/8 and Miles was equally helpful.
Good price. Good people
We brought back some items we purchased nearly 10 years ago, unused. TBKS raised a credit note with no fuss after a small restocking fee and we purchased some other items, great customer service from Miles – thank you.
Thank you for your prompt service and advice. I always recommend TBKS and I have ordered Kitchen, cupboard knobs, front door furniture etc from you for all my renovation projects.
Thank you for your help, it is much appreciated, and certainly above and beyond what I would expect. Thank you!
Great service
Good Friendly Professional Service.
First Class – prompt, efficient and competitively priced.
We have been astonished by the excellence of your service – rare these days. Our order was dealt with in a friendly helpful manner and you went out of your way to ensure next day delivery direct from the manufacturer. We cannot fault you.
Fabulous information provided by Miles today – he was really helpful and has helped us a great deal. Thank you.
We have sought advice (and purchased items) on two occasions and have been delighted with the courteous and knowledgeable help we have received.
Very friendly and knowledgeable staff who are keen to help you. Highly recommend to all my customers.
Super helpful, super fast. Thank you.
