Here at TBKS we're hugely proud of our customer service and attention to detail. But don't take our word for it - hear what some of our customers have to say!
Arrived in no time, would use again!
Matt was incredibly helpful and informative and was quick to send me a replacement part when there was a mistake with my order.
Given the above the service was excellent
The hardest part was making my mind up which finish I wanted. TBKS have a user-friendly and informative website and they processed our order efficiently and with a series of up-dates. Delivery was fast and the items were really sensibly packaged, to withstand anything a courier service might do with them. This was particularly welcome because deliveries to Belfast are often subject to very rough treatment!
There were delays with my order but I was kept informed and I was given some compensation.
Some supply chain delays (out of company's control) but very helpful customer service .
Speedy response - item arrived within 20 hours of ordering; and it was exactly what I required. I was able to fix the problem (of a broken latch in our home's lounge door) within 22 hours of actually discovering the problem.
Great & efficient delivery of a quality product
Fast and efficient service ana top quality product
very good quick delivery
How refreshing to find a company prepared to go the extra mile! When my purchase arrived it was the wrong hand. I couldn't work out how to change it so I spoke to Matt. I returned the lock and he sorted it out for me and sent it straight back. It's now fitted and working as it should. Thanks so much!
everything was OK!
Products arrived in good time, as described and a fair price. I used them for a reproduction of a early Anglo Saxon shield which was found in Dover. The shanks lent themselves well to use as rivets which was a extra bonus.
Easy to order and arrived on time. With my first order a couple of items were missing which was very promptly sorted after an email and very apologetic about it!
Staff are extremely helpful, polite and easy to deal with. The goods arrived within the time parameters stated at the time the order was placed. A big thank you to all concerned.
Very helpful as they know their stuff, which is the kind of service, which makes you go back.
Good size and smart looking
There was a small logistic issue and Helen was really helpful and responded in a short timeframe to give a solution.
Excellent service, thank you.
quick delivery, good choice and well finished product
Thank you for your efficient and quick full refund for my returned letter plate and thank you also for your earlier help with my order. It is so good to come across such friendly and efficient customer service from a supplier, I will have no hesitation in recommending your firm to others.