Terms & Conditions

Use of Site 

Welcome to the TBKS Website. We ask you to read these conditions that govern the use of, and purchase from, our Website. Please note that your use of our Site constitutes your agreement to follow and be bound by the terms and conditions as set out in this website.

Management of Customer Details

TBKS is totally committed to protecting the privacy of our visitors and customers. We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you for example arranging for a product to be sent to you by our Courier. TBKS is a signed up member of the data protection act. Reg number Z7429333.

When you place an order with us, we will ask you for contact details, including address, telephone number and email address. At this point you can opt-out of receiving any marketing communications from us. 

TBKS will not rent or sell your personal information to any third party. 

We will on occasion need to call you on the telephone number or email address provided, this will only be in connection with an order or an enquiry with the purpose of keeping you informed of delivery times or stock shortages.

Product and Website Details

We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.

This website contains links to outside services and resources, the availability and content of which TBKS does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

All descriptions are in accordance with our manufacturers’ specifications and care has been taken to ensure information is correct. However we cannot guarantee that details are identical with goods owing to market changes.

Purchasing

By making an order you are offering to purchase a product from us, which we will accept to sell you on the following conditions.

The prices payable for goods that you order are as set out in the TBKS website.

All prices shown on the TBKS website are subject to change at any time and advertised prices do not constitute a contract between TBKS Ltd and you. We cannot confirm the price of a product until your Order is accepted.

We must receive payment of the whole of the price for the goods that you order before your Order can be accepted. Once the Order is accepted we will send an Order Confirmation by email to you. Our acceptance of your Order brings into existence a legally binding contract between us and we will contact you if we are unable to accept your Order for any reason.

When making an Order you undertake that all details you provide to TBKS are true and accurate, that you are the authorized user of the credit or debit card used to make your request and there are sufficient funds to cover the cost of the goods. 

Rights for You to Cancel Your Order

If you change your mind you may cancel your unfulfilled Order at any time. Once the Order has been fulfilled you may cancel at any time up to 14 days, from the day after you receive your goods. 

  • For Stocked Products you do not need to give us any reason for cancelling your Order nor will you have to pay any penalty. 
  • For Non-Stocked Products TBKS will apply a 25% restocking charge.

If you change your mind or wish to cancel your Order you must notify us by email making it clear you no longer require the goods.

If you have received the goods before you cancel your Order once we have been notified you must print a Returns Note from the TBKS Website which you must include with the returned goods. The Returns Note will make clear the return address which you must return at your own cost and risk.  

Once the goods in question are returned by you, and received by us, in the condition they were in when delivered to you we will re-credit your account within 14 days.

If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

Your right to cancel an Order does not apply if the goods you have ordered are bespoke items.

Special or Bespoke Products

Special or Bespoke Products are normally unusual, expensive or have been finished/refinished to a particular specification. Because these products are often unique TBKS would not hold these in stock and therefore unless there is a manufacture defect then no return or refund will be given.

Cancellation by TBKS

We reserve the right to refuse or cancel any Order made by you if:

  • We have insufficient stock to deliver the goods you have ordered and will not be receiving further supplies.
  • We are unable to deliver to your area.

If one or more of the goods you ordered was listed at an incorrect price due to typographical error or an error in the pricing information received by us, from our suppliers.

If we do cancel your Order we will notify you by email or phone and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your Order. We will not be obliged to offer any additional compensation for disappointment suffered.

Samples Policy

TBKS will supply samples on most Ironmongery products we hold as stocked items. Please contact us to find out more. Orders for samples will be processed in the normal manner and payment is required.  However we will then refund in full the cost of any or all the goods when you return them to TBKS.  The only cost to you will be the carriage charge. 

Guarantee

TBKS warrants that the goods we supply are of merchantable quality (as defined in the sale of goods act 1979) but does not warrant that the goods are fit for any specific purpose and accepts no liability for any such loss or damage suffered by the customer as a result of any defect in design materials or workmanship of the goods.

Liability 

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify the problem to TBKS within 10 days from the day you received the goods.

If you notify a problem to us under this condition, our only obligation will be, either:

  • to make good any shortage or non-delivery;
  • to replace or repair any goods that are damaged or defective; or
  • to refund to you the amount paid by you for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for an indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. 

Cookies

What are cookies? Cookies are tiny text files stored on your computer, phone or tablet when you visit certain web pages. Ones known as session cookies are deleted when the session ends. Persistent cookies have a date they expire or will need to be removed by the user.

You may browse our website with cookies disabled but if you wish to register, request a catalogue or make an Order you will require cookies to be enabled.

Each browser has details in its help section on how to manage cookies. 

Third party cookies. We do use third party cookies from Google Analytics. We do not have any control over these. For more information, please click here.

Terms and conditions